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Last Updated: May 24, 2024

We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard the information you provide to us through our website, www.HoyeeSkinLab.com, and in connection with the services and treatments we offer.

Information We Collect

Personally Identifiable Information (PII)

When you visit our website, make an appointment, utilize our services, or otherwise interact with us, we may collect the following types of personally identifiable information from you:

  • Contact Information
  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Emergency contact information

Account Information

  • Username
  • Password
  • Other login credentials for our online patient portal

Medical/Treatment Information

  • Details about your skin condition, medical history, and overall health
  • Information about the treatments, procedures, or services you receive from us
  • Notes and records related to your visits and the care we provide

Financial/Payment Information

  • Credit/debit card numbers
  • Card expiration dates
  • Billing address
  • Other payment details if you make purchases through our website

Non-Personally Identifiable Information (Non-PII)

In addition to the PII we collect, we may also gather certain non-personal information when you interact with our website, such as:

Device & Browser Data

  • Type of device (e.g., desktop, mobile, tablet)
  • Operating system
  • Browser name and version
  • Screen size and resolution

Usage Data

  • Pages you visit on our website
  • Links you click
  • Time spent on our site
  • Actions and behaviors

Location Data

  • Your approximate geographic location based on your IP address
  • Location services enabled on your device

Technical Data

  • Your IP address
  • Internet service provider
  • Network information

How We Use Your Information

We use the information we collect from you for the following purposes:

Providing & Improving Our Services

  • To deliver the treatments, products, and services you request
  • To personalize and enhance your experience with Hoyee Skin Lab
  • To develop new services and features based on your needs and preferences

Communicating with You

  • To respond to your inquiries, questions, and feedback
  • To schedule and confirm your appointments
  • To keep you informed about your treatments and our offerings
  • To share important updates, notices, and other communications

Processing Payments

  • To facilitate and process any purchases or payments you make through our website
  • To verify your payment information and prevent fraudulent transactions

Personalizing Your Experience

  • To customize the content, features, and functionality of our website and services
  • To make recommendations for treatments, products, or services tailored to your needs
  • To provide a more personalized and relevant experience

Analyzing & Enhancing Our Site

  • To better understand how users interact with our website and services
  • To identify areas for improvement and make enhancements accordingly
  • To generate aggregate statistics and insights about our client base and operations

Complying with Laws

  • To fulfill any legal, regulatory, or governmental requirements
  • To protect the rights, property, or safety of Hoyee Skin Lab, our clients, or the public
  • To detect, investigate, and prevent fraudulent, harmful, or illegal activities

Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may disclose your information in the following circumstances:

Service Providers

We may share your PII with trusted third-party vendors and service providers who assist us in operating our business, such as:

  • Payment processors for handling transactions
  • Cloud storage and web hosting providers
  • IT support and cybersecurity service providers
  • Marketing and communications agencies
  • Analytics and data processing partners

These entities are bound by confidentiality agreements and only use your information to perform their contracted duties on our behalf.

Legal Compliance

We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or government request. We may also share information to protect the safety, property, or rights of Hoyee Skin Lab, our clients, or the public or to detect, investigate, and prevent fraudulent, harmful, or illegal activities.

Business Transfers

If Hoyee Skin Lab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will notify you and provide you with an opportunity to opt-out if required by applicable law.

Data Security

We implement a variety of reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your personal information, both online and offline. These measures include:

Administrative Safeguards

  • Strict access controls and authorization procedures for employee access to PII
  • Comprehensive data privacy and security training for all personnel
  • Regular risk assessments and audits of our data protection practices

Technical Safeguards

  • Encrypted data transmission using industry-standard SSL/TLS protocols
  • Secure storage of PII in access-controlled, password-protected databases
  • Network security measures such as firewalls, intrusion detection, and antivirus software
  • Routine software updates, security patches, and system monitoring

Physical Safeguards

  • Locked and monitored facilities with restricted access
  • Secure storage of physical records and documents
  • Secure disposal and destruction of PII when no longer needed

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your PII.

Your Privacy Rights & Choices

You have the following rights and choices regarding the personal information we collect and use:

Access & Correction

You may request access to the PII we have on file for you and request corrections or updates to that information. We will respond to your request within a reasonable timeframe.

Opt-Out of Marketing

You can opt-out of receiving promotional emails, text messages, or other marketing communications from us by following the unsubscribe instructions provided or by contacting us directly. Please note that this will not opt you out of transactional or service-related communications that are necessary for the proper functioning of our services.

Deletion

You may request that we delete your PII from our systems, subject to certain exceptions permitted by law. We will comply with your request unless we have a legitimate business or legal reason to retain the information.

Data Portability

You can request a copy of your PII in a portable, electronic format so that you can transmit the data to another service provider if desired.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Hoyee Skin Lab

2828 Granville Street

Vancouver, Canada V6H 3J5

Email: [email protected]

Phone: +1 672 551 2828

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly.